Frequently Asked Questions

How long does it take to ship my order?

All orders placed before 5:00 PM EST will usually be shipped out within 2 days. Typically, it takes anywhere from 7 - 20 business days for delivery. 


Do you have any discounts if I buy multiple products?

Yes! We offer volume pricing depending on  quantity of items required. Volume pricing usually starts at 5 items. We've supplied lights for small boardrooms all the way up to lighting for large hotels and movie sets. Big or small, we've got you covered. Please contact us to discuss your project. In addition, we occasionally run seasonal or collection based promotions. View our current promotions.


I've seen similar lighting products online that are less expensive. How are yours different?

Most lighting companies don't care about longevity, and source the cheapest products they can find from overseas trading companies. Anyone can post "five star reviews" on their website to fool consumers, but we know you're smarter than that. 

We spend a great amount of time and money into working with only top tier manufacturers across the United States, Europe and Asia to ensure quality. We've tested our products to ensure quality and longevity.


Where are you located?

We have offices the United Kingdom and products are from manufacturing plants across the world — with multiple fulfillment centers located in various countries.


Do you have a showroom that I can visit?

In order to give you the best pricing across all our products, we keep our external costs (like showrooms) as low as possible — and instead, offer one of the most generous prices online.


Do you have any other products besides the ones displayed on your website?

We release new products on a monthly basis by listening to our customers and the design world at large, so if you’re looking for something specific, e-mail us or check back from time to time

What is your return policy?

We have an industry leading 60-day RISK FREE return policy in the rare event you aren't satisfied with your purchase. However, your item must be in like new condition upon return, and certain restrictions apply. You can find the full details of our return policy here.


What are the differences between the SOHO Ribbed, SOHO Soft Pad, and SOHO Mesh Management chairs?

Each SOHO chair has a distinct style and comfort level. The SOHO Mesh management chair is the most firm out of the box as it's a nylon mesh seating surface. The SOHO soft pad chair is the softest out of the three. The SOHO ribbed is not too firm, and not too soft - the most popular in the SOHO series. All of the SOHO chairs require a 3 - 4 week break in period to achieve maximum comfort.


What is the difference between the SOHO and the SOHO Premier collection?

The SOHO collection is a less expensive chair with design cues loosely based on the iconic Eames office chair. They feature a chrome plated steel frame, cast aluminum arm rests and base, and a 2 year warranty. The SOHO Premier chairs are our highest quality chairs and the closest replica to the original Eames Aluminum Group Management chair. They feature top grain Italian leather on both the front and back sides of the chair, a polished aluminum frame, base and arms, and a 3 year warranty. 


What material is the seating surface of your chairs?

We have different options depending on the chair - Italian leather, leatherette, and nylon mesh are our options for the SOHO collection. Leatherette is a synthetic, imitation leather that has the same feel, look, and properties of real leather - but less expensive. It’s also considered a vegetarian leather, is very comfortable, breathes well, and washes easily. Italian leather is genuine leather that is slightly softer and carries the aroma you expect from leather. Nylon mesh breathes exceptionally well, has a firm seating surface, and looks very stylish.


What's the best way to clean my chair?

We've found that the Mr. Clean Magic Eraser works wonders on chairs upholstered in leatherette and Italian leather. Simply wet the eraser, ring out, and rub gently on the chair. For fabric cushioned chairs, Resolve will help remove any dirt.


What are your hours of operation?

We’re usually near the phone 9 - 5 PST Monday - Friday, and will respond to e-mail 7 days a week. Feel free to contact us here.